Almost every business relies on technology today. While an internal IT department may be better, a small business may not have the budget to implement it. As a business, you can either go for break-fix IT solutions or have managed IT services. Break-fix IT solutions only respond to distress calls when you are experiencing an issue. Managed IT solutions on the other hand not only respond to IT-related issues but also perform maintenance on your systems to avoid problems occurring. When looking for a managed service provider, businesses should have a set of questions to ask to ensure the resilience of their services. This is how managed IT services can help your business:
Minimise employee downtime
Occasionally, your system will experience downtimes. This kills productivity around the office and thus, the business loses income every time there is an extended downtime. Managed IT services monitor your system around the clock and will quickly fix any issues that arise.
Supplement in-house IT team
Even if you have an in-house IT team, they will always be busy sorting the IT needs of your staff. They will hardly have time to keep monitoring the system for any downtimes. A managed IT provider will supplement your IT team and enable them to achieve the objectives of an IT department.
Ease working with vendors
For a successful IT system, you will need to work with different vendors – hardware vendors and software developers among other service providers. Sourcing for each vendor and negotiating their contracts can be hectic and time-consuming. A managed IT service provider will manage vendors and you won’t have to waste time worrying about that.
Improves operational efficiency
Engaging the services of an IT service provider gives you time to focus on running the business instead of looking for IT solutions. Working onsite isn’t a necessity for a managed IT service provider who can work remotely from a global service desk. Your network will be in safe hands so you can focus on more important things. Your IT team can also focus on improving IT operations as they don’t oversee the day-to-day running of the system.
Improve your organizational capacity and expertise
Instead of relying on a lean team for your IT solutions, managed IT services will improve your organizational capacity and expose your team to better expertise. The service provider will give your team highly-trained experts who are knowledgeable on the trends in the IT industry.
Manage your budget for the IT department
The budget for your IT team will always keep fluctuating as computers might break down unexpectedly and the system may fail. It is expensive to hire permanent staff to do the maintenance of the system. A managed IT service provider will include such regular maintenance in the service contract, so you don’t worry about incurring unexpected costs. They can also help in planning system upgrades.
Enhance IT security and compliance
IT security is of utmost importance to any business. Transmission of data within electronic devices can cause a security breach within the organization. There are also legal requirements that the organization will have to comply with. A managed IT service provider may not only provide security measures but is also knowledgeable on the regulatory compliance for your business. There will be reduced risks of non-compliance as they will keep up with the changes in government policies and regulations. Most managed IT service providers will offer firewall and virus protection services as well to ensure that their clients are safe from cybercriminals.
Keep up with bigger and more established competitors
Established organizations can have the budget for a large in-house IT team. If you are still growing your business, you can outsource managed IT services to keep up with the competition on the IT front. Managed IT services will be useful in levelling the playing field so your competitors don’t have an edge over you.